SERVICES FOR THE DISABLED
Surgeries on ground level are accessible by wheelchair. There is a car park available to the rear of the building giving easy access for the disabled and toilet
facilities within the health centre.
PATIENTS' COMMENTS
If you have any anxieties or problems with the service the doctors would be pleased to discuss them with you by appointment.
Please note all our staff are trained in keeping all information strictly confidential.
DATA PROTECTION
We are covered by the Data Protection Act.
FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the
practice intends to routinely make available. This scheme is available from reception.
PRACTICE COMPLAINTS PROCEDURE
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know. We
operate a practice complaint procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. Please ask at reception for more details.
ZERO TOLERANCE
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any
threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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